eKYC refreshes: facial validation, OTP discipline, and retries

Electronic Know Your Farmer refreshes are not bureaucratic selfies—they cryptographically prove the same persona still controls the entitlement that land records unlocked.

Prepare the handset before the sun glares

• Update to the latest sanctioned mobile build; sideloaded APKs often miss camera security providers.
• Charge beyond 40% and switch to outdoor shade—overexposed foreheads fail liveness checks.
• Remove hats, avoid dupatta shadows across cheekbones, and steady elbows on a knee for three seconds of capture.

If OTPs fail repeatedly

1. Toggle airplane mode, reseat the SIM, and confirm Aadhaar-linked mobile still belongs to the operator queue.
2. Request silent mode off—some OEM skins suppress flash SMS confirmations.
3. After three failures wait 24 hours unless CSC operators advise an authorised override path.